Information We Collect

We collect and store the following types of personal information:

1. Names
2. Addresses
3. Phone Numbers
4. Email Addresses

Why We Collect and Store Your Data

We collect and store your personal information for the following purposes:

1. To provide you with the services you have requested from Gainesville Community Counseling Center.
2. To communicate with you regarding our services, events, and important updates.
3. To process payments and maintain billing records.
4. To comply with legal obligations.

How Long We Keep Your Data

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

Your Rights

You have the right to:

1. Access your personal data and request a copy of the information we hold about you.
2. Rectify any inaccurate or incomplete personal data.
3. Withdraw consent for the processing of your personal data at any time.
4. Request the erasure of your personal data, subject to legal requirements.
5. Lodge a complaint with the relevant supervisory authority.

Complaints and Concerns

If you have any concerns about how your personal information is being used or if you wish to exercise your rights under this Privacy Policy, please contact us at [email protected].

Information Collection and Usage

We collect personal information directly from you when you provide it to us through our website, in person, or over the phone. We use your information only for the purposes outlined in this Privacy Policy and do not share it with third parties without your consent, except where required by law. By using our services or providing us with your personal information, you consent to the collection, use, and storage of your information as described in this Privacy Policy.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Mobile Phone Information

No mobile information will be obtained from or shared with third parties and/or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can always decline or stop receiving messages by responding “STOP” at any time. For more information, reply ‘HELP’. Message and data rates may apply. Message frequency varies.

Electronic Communications Consent

As a convenience to you, by using our services, you authorize Gainesville Community Counseling Center to communicate with you regarding your treatment via electronic communications (email or text message) and to transmit your protected health information electronically as described below.

Risks of Electronic Transmission

We understand there are risks inherent in the electronic transmission of information by email or text message:

• Such communication does not provide a completely secure means of communication.
• Any protected health information transmitted via electronic communications pursuant to this authorization may not be encrypted.
• Electronic transmission of information cannot be guaranteed to be secure or error-free.
• Data may be vulnerable to access by unauthorized third parties.

As such, Gainesville Community Counseling Center shall not have any responsibility or liability with respect to any error, omission, claim, or loss arising from or in connection with the electronic communication of information by Gainesville Community Counseling Center to you.

Your treatment does not depend on consent. You have the right to terminate or amend this agreement at any time. The use of more secure communication methods, such as messaging through your TherapyAppointment Patient Portal or phone are alternatives always available if you elect to not give consent to any of the forms of communication listed above.

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By ensuring transparency and security in our communication and data handling policies, we aim to protect your personal information comprehensively. Thank you for trusting Gainesville Community Counseling Center with your privacy and security.